Returns & Exchanges

THAMES MMXX. offers a 14-day return window from the date of delivery for all unworn, unwashed items in their original packaging. We strive to ensure your complete satisfaction with every piece from our latest collection.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Package

  Securely pack your items in their original THAMES MMXX. packaging, ensuring all designer tags and labels remain attached.

• 3.
  Ship Return

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, your refund will be processed to the original payment method within 5-7 business days.