Frequently Asked Questions

Everything you need to know about shopping with THAMES MMXX.

How long does shipping take?

Domestic orders are typically processed within 2-3 business days and delivered within 5-7 business days. International shipping times vary depending on the destination and selected courier service.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition releases may be marked as final sale.

How do I determine my size?

Detailed size guides are available on each product page. Our garments generally follow a standard contemporary fit, but we recommend checking specific measurements for our oversized silhouettes.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Do you ship internationally?

Yes, THAMES MMXX. ships worldwide. Custom duties and taxes are calculated at checkout for most regions to ensure a seamless delivery process.

Can I cancel or modify my order?

Once an order is placed, it is immediately sent to our fulfillment center. Therefore, we are unable to guarantee cancellations or modifications, but please contact support immediately for assistance.